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LicensingHow licence renewals workYearly licences keep working after expiry but updates and support pause until renewal. → Customer Getting StartedHow to create your customer accountCreate an account so you can buy products, access downloads, manage licences and contact support. → Customer Getting StartedWhat you can do from the client dashboardThe client dashboard is the main place to manage purchases after checkout. → Customer Getting StartedHow to find your purchased productsPurchased products are linked from your licences, orders and downloads areas. → Customer Getting StartedUnderstanding account statusesYour account and licences can have separate statuses with different meanings. → Customer Getting StartedWhat to check after your first purchaseA short checklist for confirming that your order, licence and download are ready. → Buying ProductsHow to compare themes, modules and order formsUse product type, compatibility, licence limits and documentation to choose the right item. → Buying ProductsHow product bundles workBundles group multiple products under one purchase option. → Buying ProductsHow to use coupons at checkoutApply valid coupon codes before completing payment. → Buying ProductsChoosing yearly or lifetime licencesPick the licence term that fits your update and support expectations. → Buying ProductsWhat happens after checkoutPaid orders create customer records, order records and licence access. → Payments and InvoicesWhere to find invoices and receiptsInvoices and order receipts are available from the client area. → Payments and InvoicesWhat payment statuses meanPayment status explains whether the order is pending, paid, failed, cancelled or refunded. → Payments and InvoicesWhat to do if payment failsFailed payments are usually caused by card, bank, authentication or provider checks. → Payments and InvoicesHow billing currency worksThe store currency is shown at checkout and on invoices. → Payments and InvoicesHow to update billing detailsKeep your account details accurate before placing future orders. → Licences and DomainsWhere to find your licence keyLicence keys are stored in the Licences section of the client area. → Licences and DomainsHow to assign a domain to a licenceAssign the WHMCS domain that will run the purchased product. → Licences and DomainsChanging the domain on a licenceDomain changes may be limited to protect licences from sharing. → Licences and DomainsUsing staging or development domainsStaging access helps you test safely before changing a live WHMCS site. → Licences and DomainsWhy a licence may show inactive or suspendedLicence status can change because of payment, refund, expiry or admin review. → Downloads and UpdatesHow to download your product filesUse the Downloads area to access release packages available to your account. → Downloads and UpdatesHow release versions workEach product release has a version number, notes and compatibility information. → Downloads and UpdatesWhy downloads may not appearDownloads depend on order, licence, support and update access. → Downloads and UpdatesHow to update a product safelyBack up, read notes, test, then update production. → Downloads and UpdatesWhat to include when reporting update issuesGood update reports help support reproduce and fix the issue faster. → Support TicketsHow to open a support ticketUse tickets for account, licence, download, billing and product support requests. → Support TicketsHow to write a useful support requestClear details reduce back-and-forth and speed up replies. → Support TicketsSharing screenshots and access details safelyOnly share what support needs and avoid posting passwords in plain text. → Support TicketsUnderstanding ticket statusesTicket status shows where the conversation is in the support workflow. → Support TicketsWhen to reply to an existing ticket instead of opening a new oneKeep related context together when the issue is the same. → Account and SecurityHow to reset your passwordUse the password reset flow if you cannot sign in. → Account and SecurityChanging your email addressYour email controls login, receipts and support replies. → Account and SecurityKeeping your account secureProtect your portal account because it controls licensed downloads and support access. → Account and SecurityWhat to do if you bought with the wrong emailSupport can help match an order to the correct account after verification. → Account and SecurityManaging client or agency purchasesAgencies should keep ownership and licence records organised from the start. → Renewals Refunds and UpgradesHow renewals workRenewals keep update and support access active for eligible licences. → Renewals Refunds and UpgradesHow to upgrade from yearly to lifetimeAsk support or use available upgrade options if the portal offers them. → Renewals Refunds and UpgradesHow refunds are handledRefund requests are reviewed against product access, download and support history. → Renewals Refunds and UpgradesWhat happens to licences after a refundRefunded orders may cause product licences to be suspended or cancelled. → Renewals Refunds and UpgradesBuying extra domains or moving to a bundleExtra domain needs may be solved with add-ons, upgrades or bundles. →