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LicensingHow licence renewals workYearly licences keep working after expiry but updates and support pause until renewal. → Customer Getting StartedHow to create your customer accountCreate an account so you can buy products, access downloads, manage licences and contact support. → Customer Getting StartedWhat you can do from the client dashboardThe client dashboard is the main place to manage purchases after checkout. → Customer Getting StartedHow to find your purchased productsPurchased products are linked from your licences, orders and downloads areas. → Customer Getting StartedUnderstanding account statusesYour account and licences can have separate statuses with different meanings. → Customer Getting StartedWhat to check after your first purchaseA short checklist for confirming that your order, licence and download are ready. → Buying ProductsWhat happens after checkoutPaid orders create customer records, order records and licence access. → Licences and DomainsWhy a licence may show inactive or suspendedLicence status can change because of payment, refund, expiry or admin review. → Downloads and UpdatesHow to download your product filesUse the Downloads area to access release packages available to your account. → Downloads and UpdatesWhy downloads may not appearDownloads depend on order, licence, support and update access. → Support TicketsHow to open a support ticketUse tickets for account, licence, download, billing and product support requests. → Account and SecurityKeeping your account secureProtect your portal account because it controls licensed downloads and support access. → Account and SecurityManaging client or agency purchasesAgencies should keep ownership and licence records organised from the start. → Renewals Refunds and UpgradesHow renewals workRenewals keep update and support access active for eligible licences. → Renewals Refunds and UpgradesHow refunds are handledRefund requests are reviewed against product access, download and support history. → Renewals Refunds and UpgradesWhat happens to licences after a refundRefunded orders may cause product licences to be suspended or cancelled. →