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Payments and Invoices

Receipts, invoices, failed payments, billing details and VAT questions.

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Payments and InvoicesWhere to find invoices and receiptsInvoices and order receipts are available from the client area. Payments and InvoicesWhat payment statuses meanPayment status explains whether the order is pending, paid, failed, cancelled or refunded. Payments and InvoicesWhat to do if payment failsFailed payments are usually caused by card, bank, authentication or provider checks. Payments and InvoicesHow billing currency worksThe store currency is shown at checkout and on invoices. Payments and InvoicesHow to update billing detailsKeep your account details accurate before placing future orders.
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